Privacy Policy

At Anna Learning, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.annalearning.com (the “Site”) and use our services (“Services”). By accessing or using the Site, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect
   We collect both personal and non-personal information in order to provide and improve our Services. The types of information we collect include:

1.1 Personal Information
Personal information is information that can identify you as an individual. We may collect the following types of personal information:

• Account Information: Name, email address, phone number, and other information provided during account creation.
• Payment Information: Billing details, including credit card or payment processor information, if applicable.
• User Content: Content uploaded by you, such as comments, feedback, and other materials submitted via the Site.
• Communication Information: Any communications with us, including emails and customer support interactions.

1.2 Non-Personal Information
Non-personal information is data that does not directly identify you. This includes:

• Usage Data: Information about how you interact with the Site, such as IP addresses, browser type, device information, pages visited, and other technical data.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our Site. These technologies help us analyze trends, administer the Site, track users’ movements, and gather demographic information. You can control cookies through your browser settings.

1. How We Use Your Information
   We use the information we collect for the following purposes:

• To Provide and Improve Services: To deliver the features and functionality of the Site and Services, including educational tools and resources, and to improve the performance and content of the Site.
• To Communicate with You: To respond to inquiries, provide customer support, send important updates regarding the Site or Services, and inform you of any changes to our terms or privacy policy.
• To Process Payments: To process billing and payment information for purchases made through the Site.
• To Personalize Your Experience: To tailor content, features, and advertisements to your preferences and needs.
• For Research and Analytics: To analyze usage patterns and improve our offerings by understanding how visitors use the Site and Services.
• For Marketing: With your consent, we may send you promotional emails or other marketing communications related to our products and services. You may opt out at any time by following the unsubscribe instructions in the email.

1. How We Share Your Information
   We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your personal information with third-party service providers who help us operate the Site and provide the Services. These may include payment processors, email service providers, analytics companies, and hosting providers. These service providers are contractually obligated to protect your information and may only use it to perform services on our behalf.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests from government authorities or legal processes (e.g., subpoenas, court orders).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of such changes in ownership or control.
• Aggregated Data: We may share non-personal aggregated data for research, marketing, or analytical purposes, which cannot be used to identify individual users.

1. Data Retention
   We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
2. Security
   We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of data transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.
3. Your Rights and Choices
   Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may update or correct any personal information that is inaccurate or incomplete.
• Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., if we need to retain the data for legal or business purposes).
• Opt-Out: You may opt out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails.
• Cookies: You can manage your cookie preferences through your browser settings or by using third-party tools.

If you wish to exercise any of these rights, please contact us using the information provided below.

7. International Transfers
   If you are accessing the Site from outside the country where our servers are located, please be aware that your personal information may be transferred to and processed in the United States or other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction.

By using the Site, you consent to the transfer of your information to countries outside of your jurisdiction.

8. Children’s Privacy
   The Site and Services are not intended for children under the age of 13 without guardian supervision. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete that information as soon as possible. Please note that the LMS and app is governed by your permission for children to educate themselves via the Anna Learning courses.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the information below, and we will take appropriate action.

9. Third-Party Links
   The Site may contain links to third-party websites or services that are not controlled by us. This Privacy Policy applies only to the information collected through the Site. We are not responsible for the privacy practices of third-party sites, and we encourage you to review their privacy policies.
10. Updates to This Privacy Policy
    We may update this Privacy Policy from time to time. When we make material changes, we will post the revised policy on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
    If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: support [at] annalearning [dot] com.